What Is the Difference between Anthropology and Ethnography?

(Feel free to check out my follow-up article to this one about rethinking the role of ethnography in anthropology as well.)

A friend recently asked me, “What’s the difference between anthropology and ethnography?” When I tell them I am an anthropologist, people have asked me this question – phrased in slightly different ways – enough times that I am writing this article to answer it for anyone who might be wondering what the difference is.

To situate his question, he explained how other anthropologists he had worked with would often contrast anthropological work with mere ethnography, but that he never understood the difference. That has generally been the experience of people I have talked to who have asked me this question: they have recently encountered anthropologists contrasting their work with other ethnographers, something which left them puzzled given how connected anthropology and ethnography has been in their experience.

Ethnography is anthropology’s “methodological baby,” and in my experience, the anthropology vs ethnography conversation is typically a way for anthropologists to process others’ increasing utilization of ethnography.  Thus, to those looking in from the outside like my friend, this discussion within anthropology about the differences can seem perplexing.

The Short-Answer

book page

The short answer is that anthropology is a discipline while ethnography is a methodology. Anthropology refers to the study of human cultures and humanity in general. Ethnography is a methodological approach to learning about a culture, setting, group, or other context by observing it yourself and/or piecing together the experiences of those there (this article provides an in-depth definition of ethnography).

The field of anthropology has many subdisciplines, ranging from archaeology to linguistics, but in this article, I will focus my discussion on cultural anthropology (the subdiscipline I am a part of). Of all its subdisciplines, cultural anthropology most directly relates to ethnography.

Cultural anthropologists seek to understand contemporary living cultures and societies. They have been instrumental in developing and employing ethnography to understand cultures and other social phenomena. Ethnography has become the most common (but not only) way cultural anthropologists have sought to conduct research.

Thus, the relationship between cultural anthropology and ethnography is that between a discipline and its primary tool that has defined what it means to practice that discipline, like proofs define the field of mathematics or experimentation for the hard sciences.

This sentence sums it up:

In general, cultural anthropologists use ethnography to understand cultures.

It illustrates cultural anthropology’s who, what, and how as a discipline and how each of these key components relates to others. 

There are exceptions to this. Cultural anthropologists do not only use ethnography nor does the word culture describe everything they analyze, but this describes the general relationship between cultural anthropology and ethnography.

This is the short explanation of the difference between anthropology and ethnography. Like textbook explanations, it is accurate but abstract and simplistic. It does not get to the heart of what an anthropologist might be really getting at on when they juxtapose the two. In my experience, when people compare the two, they are reflecting on what they consider anthropological ways of thinking and ethnographic ways of thinking. Hence, here is my long answer, which gets to the bottom of what people are really trying to say.

The Long Answer

There are two angles to consider for the long answer: obstinacy towards others outside anthropology using ethnography and the potential for anthropologists to move beyond traditional ethnography. The former is something we anthropologists must overcome and the latter a set of interesting and innovative prospects for both anthropology and ethnography.

Cultural anthropologists have had a unique relationship with ethnography. The discipline has been instrumental in designing, employing, and promoting the methodology, and with the help of anthropologists, the approach has become a valuable way to understand humans, cultures, and societies. At the same time, ethnography has become increasingly popular in other fields, both academic fields like sociology and political science, and in professional fields like UX research and design, marketing, and organizational management. I think this increasing use of the anthropological tool of ethnography has been marvelous, but multiple disciplines suddenly doing “our thing” has catalyzed identity conflict among some anthropologists.

In my experience, when anthropologists make a sharp distinction between anthropology and ethnography, they are primarily processing this identity conflict. For example, in the ensuring conversation with the person I mentioned in the introduction, I learned that he had recently heard some anthropologists condemn several ethnographies in the field of design where he works as “non-anthropological,” making him wonder what on earth the difference was between being “ethnographic” and “anthropological.” Hence, when I told him I was an anthropologist, he figured he would ask me.

Even if it is at best a historical oversimplification, here is a common narrative I will hear within anthropology: several decades ago, ethnography was the primary domain of anthropologists, but now it seems to be taking on a life of its own, with many others from other fields using it. Others deploying ethnography can have fantastic or horrifying results – and everything in between, but often the implicit and/or explicit assumption in the narrative is that people from other disciplines would generally fail to be able to do as good of a job as a trained anthropologist.

Discussions within anthropology of the similarities and differences between anthropology and ethnography – or between so-called anthropological ways of thinking vs ethnographic ways of thinking, anthropological approaches vs ethnographic approaches, or anthropologists vs ethnographers – have become a major staging ground for processing this seeming recent increase in the popularity of ethnography outside of anthropology.

A few notable perspectives have emerged from these discussions. Some cultural anthropologists promote other methodologies within the discipline either in addition to or instead of ethnographic inquiries (e.g. Arturo Escobar). Others emphasize what anthropologists specifically bring to ethnographic research that others who conduct ethnographic research supposedly cannot (e.g. Tim Ingold). Among the anthropologists I have talked to at least in both the academic and professional settings, I have found the latter to be the most common response: arguing that training in anthropology brings a superior way of thinking about society, cultures, and various social phenomena, which allows trained anthropologists to conduct ethnography better.

Exploring how ethnography might be changing as a wider variety of people use it and anthropologists reflecting on how their discipline has shaped ethnography and ethnography shaped their discipline are commendable. But, this particular way of trying to do both seems like a defensive, “us vs them” response.

In addition to fact that humans seem to very frequently tell themselves “us vs them” narratives, material resources are also at play here. By portraying anthropologists as the only people able to perform “authentic” or “quality” ethnographies, anthropologists can demand competitive resources from potential funders, clients, colleagues, organizations and/or students. This could range from funding for their academic department to being the ones who win the job or contract to conduct qualitative user research at a company.

Whatever factors reinforce this type of defensive response, I believe we anthropologists should instead celebrate the increasing flowering of ethnography and embrace how others might reformulate the methodology to meet their needs. It is an opportunity to crosspollinate and enliven what it means to do ethnography.

A final response by cultural anthropologists has been to rethink traditional ethnography and/or anthropological research itself. For example, Morten Axel Pedersen has argued for a reimagining of what ethnography is in a way that could incorporate data science and machine learning techniques into the ethnographic toolkit and anthropological research (something I have argued for here, here, and here as well). I believe this reassessment of traditional ethnography has a lot of potential for innovative, outside-the-box anthropological research.

Unfortunately, the former chest-pumping explanations of why non-anthropological ethnographies are inferior to our work has been more common than (what I, at least, would consider) this more fruitful conversation. Its bombastic thunder can drawn out the other perspectives.

Conclusion

I can certainly see how non-anthropologists seeking to understand (and maybe employ) ethnography could become confused when they encounter these debates among anthropologists.

To anyone who has been so confused, I hope this article provides – what I see as at least – the wider context for why anthropologists often juxtapose their discipline with ethnography. As anthropologists process how ethnography is increasingly flowering outside of their discipline, I also hope the negative aspects of our response will not turn you away from what is a powerful methodology to understand people, cultures, and societies.

Photo credit #1: Raquel Martínez at https://unsplash.com/photos/SQM0sS0htzw

Photo credit #2: Skitterphoto at https://www.pexels.com/photo/book-page-1005324/

Photo credit #3: klimkin at https://pixabay.com/photos/hand-gift-bouquet-congratulation-1549399/

Photo credit #4: PublicDomainPictures at https://pixabay.com/photos/garden-flowers-butterfly-monarch-17057/

Three Situations When Ethnography Is Useful in a Professional Setting

This is a follow-up to my previous article, “What Is Ethnography,” outlining ways ethnography is useful in professional settings.

To recap, I defined ethnography as a research approach that seeks “to understand the lived experiences of a particular culture, setting, group, or other context by some combination of being with those in that context (also called participant-observation), interviewing or talking with them, and analyzing what is produced in that context.”

Ethnography is a powerful tool, developed by anthropologists and other social scientists over the course of several decades. Here are three types of situations in professional settings when I have found to use ethnography to be especially powerful:

1. To see the given product and/or people in action
2. When brainstorming about a design
3. To understand how people navigate complex, patchwork processes

Situation #1: To See the Given Product and/or People in Action

Ethnography allows you to witness people in action: using your product or service, engaging in the type of activity you are interested, or in whatever other situation you are interested in studying.

Many other social science research methods involve creating an artificial environment in which to observe how participants act or think in. Focus groups, for example, involve assembling potential customers or users into a room: forming a synthetic space to discuss the product or service in question, and in many experimental settings, researchers create a simulated environment to control for and analyze the variables or factors they are interested in.

Ethnography, on the other hand, centers around observing and understanding how people navigate real-world settings. Through it, you can get a sense for how people conduct the activity for which you are designing a product or service and/or how people actually use your product or service.

For example, if you want to understand how people use GPS apps to get around, one can see how people use the app “in the wild:” when rushing through heavy traffic to get to a meeting or while lost in the middle of who knows where. Instead of hearing their processed thoughts in a focus group setting or trying to simulate the environment, you can witness what the tumultuousness yourself and develop a sense for how to build a product that helps people in those exact situations.

Situation #2: When Brainstorming about a New Product Design

Ethnography is especially useful during the early stages of designing a product or service, or during a major redesign. Ethnography helps you scope out the needs of your potential customers and how they approach meeting said needs. Thus, it helps you determine how to build a product or service that addresses those needs in a way that would make sense for your users.

During such initial stages of product design, ethnography helps determine the questions you should be asking. Many have a tendency during these initial stages to construct designs based on their own perception of people’s needs and desires and miss what the customers’ or users’ do in fact need and desire. Through ethnography, you ground your strategy in the customers’ mindsets and experiences themselves.

The brainstorming stages of product development also require a lot of flexibility and adaptability: As one determines what the product or service should become, one must be open to multiple potential avenues. Ethnography is a powerful tool for navigating such ambiguity. It centers you on the users, their experiences and mindsets, and the context which they might use the product or service, providing tools to ask open-ended questions and to generate new and helpful ideas for what to build.

Situation #3: To Understand How People Navigate Complex, Patchwork Processes

At a past company, I analyzed how customer service representatives regularly used the various software systems when talking with customers. Over the years, the company had designed and bought various software programs, each to perform a set of functions and with unique abilities, limitations, and quirks. Overtime, this created a complex web of interlocking apps, databases, and interfaces, which customer service representatives had to navigate when performing their job of monitoring customer’s accounts. Other employees described the whole scene as the “Wild West:” each customer service representative had to create their own way to use these software systems while on the phone with a (in many cases disgruntled) customer.

Many companies end up building such patchwork systems – whether of software, of departments or teams, of physical infrastructure, or something else entirely – built by stacking several iterations of development overtime until, they become a hydra of complexity that employees must figure out how to navigate to get their work done.

Ethnography is a powerful tool for making sense of such processes. Instead of relying on official policies for how to conduct various actions and procedures, ethnography helps you understand and make sense of the unofficial and informal strategies people use to do what they need. Through this, you can get a sense for how the patchwork system really works. This is necessary for developing ways to improve or build open such patchwork processes.

In the customer service research project, my task was to develop strategies to improve the technology customer service representatives used as they talked with customers. Seeing how representatives used the software through ethnographic research helped me understand and focus the analysis on their day-to-day needs and struggles.

Conclusion

Ethnography is a powerful tool, and the business world and other professional settings have been increasingly realizing this (c.f. this and this ). I have provided three circumstances where I have personally found ethnography to be invaluable. Ethnography allows you to experience what is happening on the ground and through that to shape and inform the research questions we ask and recommendations or products we build for people in those contexts.

Photo credit #1: DariusSankowski at https://pixabay.com/photos/navigation-car-drive-road-gps-1048294/

Photo credit #2: AbsolutVision at https://unsplash.com/photos/82TpEld0_e4

Photo credit #3: Tony Wan at https://unsplash.com/photos/NSXmh14ccRU

What Is Ethnography: A Short Description for the Unsure

What is ethnography, and how has it been used in the professional world? This article is a quick and dirty crash course for someone who has never heard of (or knows little about) ethnography.

Anthropology at its most basic is the study of human cultures and societies. Cultural anthropologists generally seek to understand current cultures and societies by conducting ethnography.

In short, ethnography involves seeking to understand the lived experiences of a particular culture, setting, group, or other context by some combination of being with those in that context (called participant-observation), interviewing or talking with them, and analyzing what happens and what is produced in that context.

It is an umbrella term for a set of methods (including participant-observation, interviews, group interviews or focus groups, digital recording, etc.) employed with that goal, and most ethnographic projects use some subset of these methods given the needs of the specific project. In this sense, it is similar to other umbrella methodologies – like statistics – in that it encapsulates a wide array of different techniques depending on the context.

two woman chatting

One conducts ethnographic research to understand something about the lived experiences of a context. In the professional world, for example, ethnography is frequently useful in the following contexts:

  1. Market Research: When trying to understand customers and/or users in-depth
  2. Product Design: When trying to design or modify a product by seeing how people use it in action
  3. Organizational Communication and Development: When trying to understand a “people problem” within an organization.

In this article, I expound in more detail on situations where ethnographic research is useful in in professional settings.

Ethnographies are best understood through examples, so the table below include excellent example ethnographies and ethnographic researchers in various industries/fields:

Project Area
Computer Technology Development at Intel Market Research
Vacuum CMarket Research Examples Market Research
Psychiatric Wards in Healthcare Organizational Management
Self-Driving Cars at Nissan Artificial Intelligence
Training of Ethnography in Business Schools Education of Ethnography

These, of course, are not the only some situations where ethnography might be helpful. Ethnography is a powerful tool to develop a deep understanding of others’ experiences and to develop innovative and strategic insights.

Photo credit #1: Paolo Nicolello at https://unsplash.com/photos/hKVg7ldM5VU.

Photo credit #2: mentatdgt at https://www.pexels.com/photo/two-woman-chatting-1311518/.