Could AI Be Different?

Photo Credit: Mohamed Nohassi

Many are concerned that AI will take away their jobs. This is not unreasonable, and one underlying reason why this is a fear is that the current AI technology has been partially built to automate. The corporate world has been trying to automate and mechanize human work for a long time, and in the last several decades, in particular, we have seen the steady routinization of white collar and thinking work. The recent AI technology has developed in this sociocultural context. I think that if this desire for automation wasn’t widespread in our society, recent AI technologies like large language models and other forms of generative AI either would have developed very differently or not developed in the first place.

This raises a question: to what extent must AI technology reflect this automative impetus, or can we create other forms of AI that work very differently. I will reflect on that in this article, but I do not yet have a definitive answer.

From the Industrial Revolution to Ford’s assembly line, we have seen decades of technologies designed to automate blue collar work. That was the real idea behind factories. A shoe factory can build many more shoes much more quickly than a family of shoemakers. The technology and machinery is built to increase scale. Since the second half of the nineteenth century, we have seen a similar push in the white collar world. These jobs too became incorporated into a corporate, semi-mechanistic machine of reports and meetings that allowed corporations to churn out thinking content in a similar way to a factory. In a certain sense, computer algorithms themselves are an extreme form of this process: code are detailed instructions that a machine follows literally. Algorithms are then detailed instructions to complete various tasks or strategies efficiently, an ultimate form of mechanization.

Out this context, AI technology is just the next attempt to automate thinking. I think it seems like a qualitative jump that will increase the degree to which this is possible, more than simply a continuation in the trend, but it is still part of a longer historical trend. Nothing is really new under the sun. Many people and corporations who developed AI technology did so with the idea of automating certain kinds of thinking work in mind.

For example, many creative tasks like writing and drawing became seen as never fully automatable; sure, employers could influence the conditions in which these creative processes could happen, but on some level, a human had to sit down and actually create the art. Now that generating artistic products has become just another part of the automative process, where a program determines things randomly and the human creators may shift to a more editorial role, refining that output.

Historically, after the advent of pretty much any new technology, utopian optimists would say that this marks the end of work. No longer will humans have to work for the majority of the day; this new technology will do it for them. For example, in the 1950s, new house keeping technology like vacuums and dishwashers will allow housewives (seen as “women’s work” at that time) to complete all the housework in only a few minutes and spend the rest of their time relaxing. Similarly, utopians in the tech world have promised 4 hour work days as the latest piece of tech automates most busywork.

This never seems to happen, though. Modern home appliances did make cleaning quicker, but people increased their social expectations for how clean to expect a home to match, and suddenly, the housewives of the time spent the same amount of time cleaning as before.

Similarly, when new technology substantially automates aspects of professional work, employers end up expecting the same amount of work just with a bigger output. In our culture, we are obsessed with work, and without fixing that, new technology will not meaningfully decrease the amount of work; it will only shift the expected levels of that work and also shift what that work is.

All this relates to one of the biggest fears people have of the new AI technology: that it will steal our jobs. It has an element of truth. I don’t think it will remove all jobs forever, because our society will always invent new ways to make people work, but many specific jobs in this day and age are likely go by the wayside. Writing, for example, may shift to a type of editing, where one refines what ChatGPT does, something which may require less writers.

Within capitalism, there will always be more work to do, though: if the automative machine becomes more widespread (whether a factory, a regular computer program, or new AI technology), people will need to work to maintain that machine in complex ways. This may disenfranchise people as the skills they have cultivated no longer become useful, and these jobs could be more boring as the work becomes more and more routinized into a mechanized process.

But, we won’t see an end to work unless we see an end to our capitalist mindset that there ought to be work. To slow down, we need to remove the drive for more more more at all costs. This new AI technology or really any new technology for that matter won’t do that.

Where does all this leave us? I don’t fully know. One question for those concerned they’d loose their jobs due to AI would be, “Do you actually like your job?” Sure, you like your paycheck, but do you like your job? Some with amazing jobs they are passionate about stand to loose them, but many whose jobs are most threatened are precisely those who are already working mind-numbing drudge in the first place. They work jobs that they hate in fear that even their awful job will disappear on them.

What they really fear is an end to their livelihood. If they could have a livelihood without working their job, they’d prefer that in a heartbeat. For people in this situation, I’d suggest we rethink work in the first place. To do so, we may need to reimagine our relationship to work and profit as difficult as that conversation is.

But all this brings us back to much older, longer conversations in our society. Why work in the first place? When people talk about AI, they see new innovation coming out of nowhere, not how this stuff is the next step in a wider trend towards automation in our society. And maybe it doesn’t have to be the way it is? Maybe if we can grapple with this, we could reimagine forms of AI not built implicitly to create an ever-spinning machine churning out more and more. Such AI could be much more interesting and beneficial to humanity.

The Question-Driven Data Scientist: Why Social Science is Key in the AI Era (Conversation with Eesha Iyer)

In my conversation, Eesha Iyer, an economist-data scientist, discusses how machine learning and artificial intelligence have changed what is possible. We are seeing a transition both from static inferential models common in economics for decades to dynamic, interactive systems that adjust in real-time.

We are also seeing a revamping of the workflow with AI systems clearing up time to do rudimentary programming tasks. Trivial programming tasks that once took quite a bit of a data scientist’s time are easier than ever, so now the key issue is becoming, What kinds of questions should we ask of the data? Qualitative and social science thinking are crucial for this new space. For Eesha, gone are the days when data scientists were technical workers spending hours writing code. In the current era, the question becomes how to formulate relevant research avenues to explore. For this, social scientists are more useful than ever.

In our conversation, we explore the implications all this has on the field of data science. She also advises how to learn data science in this shifting landscape. I hope you enjoy.

From Breadth to Depth: How to Create Opportunities in a Dynamic World (Part Two of My Conversation with Quynh Xuan Nguyen)

The world has been changing rapidly, so how can you develop your skills to work in such an environment? In this second part of our conversation, Quynh describes how she strategizes between depth and breadth in learning new skills in order to adapt to the changes in our world, whether those be limited job prospects or new AI technologies like ChatGPT changing the nature of work. Also, how do you find your way while still remaining true to yourself?

Her strategy has been to use breadth by developing skills across a wide variety of contexts to decide what she most likes to do in life and to adapt to the ways new technologies change work itself and the skills necessary for such work. As she gets older and more established, she then uses this to decide what areas she would like to explore in depth of the what she discovers that she enjoys most in life and also seems to pay well enough in the current economy. This is a resilient strategy in today’s changing world.

Here is more information about her life coaching, yoga, and self-improvement initiatives: https://songthanhthoi.me.

Conversing with AI: Interview with Chelsea Wang about Communications with Artificial Intelligence Systems (Part 3 of 3)

In the final part of our conversation, Chelsea Wang explains how her background in psychology has influenced her work in artificial intelligence. In particular, she describes how her social science background helped her develop and deploy her own version of the Mutual Theory of Mind as a psychologist within the field of artificial intelligence. When socializing, humans employ a recursive feedback loop of conceptualization of each other, and she explores the application of similar concepts to conversational AI systems.

She concludes by discussing her journey as a PhD student: what led her to seek her dissertation and her plans afterwards to use what she is learning now to conduct innovative and impactful work in the business world.

Click here to learn more about the Interview Series.

More about Chelsea:

Qiaosi Wang (Chelsea) is a fifth-year PhD candidate in Human-Centered Computing at Georgia Institute of Technology. Chelsea is a human-centered AI researcher and her PhD dissertation work focuses on building the Mutual Theory of Mind framework, inspired by the basic human capability to surmise what is happening in others’ minds (also known as “Theory of Mind”), to enhance mutual understanding between humans and AIs during human-AI communication. Her work specifically focuses on the human-AI communication process during AI-mediated social interaction in online learning, where AI agents can connect socially isolated online learners by providing personalized social recommendations to online learners based on information extracted from students’ posts on the online class discussion forums.

Chelsea received her Bachelor of Science degrees in Psychology and Informatics from the University of Washington, Seattle. In her free time, Chelsea loves hiking, playing with her cat, Gouda, and spending time at bouldering gyms. 

To learn more about Chelsea and the sources we referenced in our conversation:

Conversing with AI: Interview with Chelsea Wang about Communications with Artificial Intelligence Systems (Part 2 of 3)

Chelsea Wang has spent many years trying to improve the cognitive process of artificial intelligence systems to better interact with humans. In this second part of our conversation, she explains her theories about metacognition, intelligence, and potential anthropomorphization of AI “thought” processes. Through this, she explicates her vision and approach to the potential social life of AI.

Click here to learn more about the Interview Series.

More about Chelsea:

Qiaosi Wang (Chelsea) is a fifth-year PhD candidate in Human-Centered Computing at Georgia Institute of Technology. Chelsea is a human-centered AI researcher and her PhD dissertation work focuses on building the Mutual Theory of Mind framework, inspired by the basic human capability to surmise what is happening in others’ minds (also known as “Theory of Mind”), to enhance mutual understanding between humans and AIs during human-AI communication. Her work specifically focuses on the human-AI communication process during AI-mediated social interaction in online learning, where AI agents can connect socially isolated online learners by providing personalized social recommendations to online learners based on information extracted from students’ posts on the online class discussion forums.

Chelsea received her Bachelor of Science degrees in Psychology and Informatics from the University of Washington, Seattle. In her free time, Chelsea loves hiking, playing with her cat, Gouda, and spending time at bouldering gyms. 

To learn more about Chelsea and the sources we referenced in our conversation:

Conversing with AI: Interview with Chelsea Wang about Communications with Artificial Intelligence Systems (Part 1 of 3)

Chelsea Wang describes her work developing and refining the communication processes between artificial intelligence and humans, particularly the Mutual Theory of Mind framework she has helped build. As a doctoral student in Human-Computer Interaction, she also discusses her journey from human psychology to the social interactions of AI.

Click here to learn more about the Interview Series.

More about Chelsea:

Qiaosi Wang (Chelsea) is a fifth-year PhD candidate in Human-Centered Computing at Georgia Institute of Technology. Chelsea is a human-centered AI researcher and her PhD dissertation work focuses on building the Mutual Theory of Mind framework, inspired by the basic human capability to surmise what is happening in others’ minds (also known as “Theory of Mind”), to enhance mutual understanding between humans and AIs during human-AI communication. Her work specifically focuses on the human-AI communication process during AI-mediated social interaction in online learning, where AI agents can connect socially isolated online learners by providing personalized social recommendations to online learners based on information extracted from students’ posts on the online class discussion forums.

Chelsea received her Bachelor of Science degrees in Psychology and Informatics from the University of Washington, Seattle. In her free time, Chelsea loves hiking, playing with her cat, Gouda, and spending time at bouldering gyms. 

To learn more about Chelsea and the sources we referenced in our conversation:

Tech Anthropologist Working and Product Manager: Interview with Matt Artz (Part 1 of 3)

As part of my Season 2, I interviewed Matt Artz, a design anthropologist who has been recently working as a product manager in the tech space. In Part 1, he discussed his experiences making innovative software products as an anthropologist and product manager.

Matt Artz is a business and design anthropologist, consultant, author, speaker, and creator. He writes, speaks, and consults in user experience, product management, and business strategy. He creates products, podcasts, music, and visual art.

For more context on my interview series in general, click here.


Resources we mentioned or other additional resources:

  • My website – https://www.mattartz.me/
  • LinkedIn – https://www.linkedin.com/in/matt-artz-anthropology/
  • Anthropology in Business podcast – https://www.mattartz.me/podcasts/anthropology-in-business-with-matt-artz/
  • Anthro to UX podcast – http://anthropologytoux.com/
  • Venn Diagram – https://www.ideou.com/pages/design-thinking
  • Book – https://www.ideo.com/post/design-kit

Tech Anthropologist Working and Product Manager: Interview with Matt Artz (Part 2 of 3)

This is the second part of three in our conversation. In it, he described his work developing data science-based recommendation systems using the concepts of design anthropology, participatory research, and design thinking, and then how he uses his skills as an anthropologist to visualize and communicate results and then plan what to do going forward with stakeholders.

Matt Artz is a business and design anthropologist, consultant, author, speaker, and creator. He writes, speaks, and consults in user experience, product management, and business strategy. He creates products, podcasts, music, and visual art.

Please also see Part 1 of the interview.

For more context on my interview series in general, click here.


Resources we mentioned or other additional resources:

  • My website – https://www.mattartz.me/
  • LinkedIn – https://www.linkedin.com/in/matt-artz-anthropology/
  • Anthropology in Business podcast – https://www.mattartz.me/podcasts/anthropology-in-business-with-matt-artz/
  • Anthro to UX podcast – http://anthropologytoux.com/
  • Venn Diagram – https://www.ideou.com/pages/design-thinking
  • Book – https://www.ideo.com/post/design-kit

Tech Anthropologist Working and Product Manager: Interview with Matt Artz (Part 3 of 3)

This is the third and final part of three in our conversation. In Part 3, he discussed why he decided to study anthropology for his business work and how that helped give him the skills for the work he does today.

Matt Artz is a business and design anthropologist, consultant, author, speaker, and creator. He writes, speaks, and consults in user experience, product management, and business strategy. He creates products, podcasts, music, and visual art.

Previous Parts:

  1. Part 1
  2. Part 2

For more context on my interview series in general, click here.

Resources we mentioned or other additional resources:

  • My website – https://www.mattartz.me/
  • LinkedIn – https://www.linkedin.com/in/matt-artz-anthropology/
  • Anthropology in Business podcast – https://www.mattartz.me/podcasts/anthropology-in-business-with-matt-artz/
  • Anthro to UX podcast – http://anthropologytoux.com/
  • Venn Diagram – https://www.ideou.com/pages/design-thinking
  • Book – https://www.ideo.com/post/design-kit

The Promises and Failures of Current Artificial Intelligence Technology: An Interview with Gemma Clavell at Eticas (Part 1 of 3)

I spoke with Gemma Galdon-Clavell, founder of Eticas Foundation and Eticas Consulting about the social implications of artificial intelligence technologies. In this first part, we discussed the policy strategies for ensuring that our data and artificial intelligence systems built on our data are good quality, safe, and accountable.

Here are Part 2 and Part 3 of the interview.

Dr. Gemma Galdon-Clavell is a leading voice on technology ethics and algorithmic accountability. She is the founder and CEO of Eticas, where her multidisciplinary background in the social, ethical, and legal impact of data-intensive technology allows her and her team to design and implement practical solutions to data protection, ethics, explainability, and bias challenges in AI. She has conceived and architected the Algorithmic Audit Framework which now serves as the foundation for Eticas’s flagship product, the Algorithmic Audit.

To learn more about Gemma’s and Eticas’s work:

For more context on my interview series in general, click here.