User-Centric Thinking in Data Science: Conversation with Anna Wu at Google Cloud (Part 1 of 3)

I interviewed Anna Wu, a UX researcher and data scientist overseeing Google Cloud’s Compute Engine, as the next installment of my Interview Series,. In this first part of our conversatoin, she discusses her journey from mechanical engineering into UX research and data science and the importance of effective storytelling within these two fields.

Here is Part 2 and Part 3 of our interview.

Anna Wu, established leader in building and leading high-performing data teams to drive changes impacting hundreds of millions of users. Currently as a research manager at Google, she leads a team of quantitative UX researchers applying UX methods and large scale analytics to inform Cloud product development. 

Before this recent chapter, Anna had 10+ years practicing UX and data science at top IT companies and research labs as a UX researcher, data scientist, research scientist at Microsoft, IBM Research and Palo Alto Research Center. She got her PhD in HCI from Penn State and master/bachelor degrees from Tsinghua University.

Resources mentioned:

User-Centric Thinking in Data Science: Conversation with Anna Wu at Google Cloud (Part 2 of 3)

In this second part of my interview with Anna Wu, she describes the interconnections between data science and qualitative UX research.

Here is the first interview if you would like to start from scratch, and here is more information about Interview Series that this is a part of.

Here is Part 1 and Part 3 of our interview.

Anna Wu, established leader in building and leading high-performing data teams to drive changes impacting hundreds of millions of users. Currently as a research manager at Google, she leads a team of quantitative UX researchers applying UX methods and large scale analytics to inform Cloud product development. 

Before this recent chapter, Anna had 10+ years practicing UX and data science at top IT companies and research labs as a UX researcher, data scientist, research scientist at Microsoft, IBM Research and Palo Alto Research Center. She got her PhD in HCI from Penn State and master/bachelor degrees from Tsinghua University.

Resources mentioned:

Data Science and Game Design: Conversation with Clayton Sisson (Part 1 of 3)

Clayton Sisson is a game designer and aspiring data scientist, passionate about how data science can shed light on human behavior. For the next installment of my Interview Series, we discuss ways to use game design and UX design to develop usable and useful machine learning products and their experiences transitioning from design into data science. In this first part, we discuss the connections between data science and game design.

Here is Part 2 and Part 3 of our interview.

Resources:

Trash Data Science: Garbology, Anthropology, and Spatial Data Science – Conversation with Gideon Singer (Part Three)

Here is the third part of my interview with Gideon Singer, Director of Spacial Data Science at Litterati, for my Interview Series. He discusses how the interconnections he has found between data science and garbology.

Here is Part 1, Part 2, and Part 4 of our interview.

Gideon Singer is an applied anthropologist in the business of exploring societies through the waste, litter, rubbish, and other detritus they leave behind. As a self-proclaimed digital garbologist, his work juxtaposes digital ethnography with archaeology and spatial data science.

Resources:

Trash Data Science: Garbology, Anthropology, and Spatial Data Science – Conversation with Gideon Singer (Part Two)

Here is the second part of my interview with Gideon Singer, Director of Spacial Data Science at Litterati, for my Interview Series. He describes garbology is and what kind of work he does as a data scientist garbologist.

Here is Part 1, Part 3, and Part 4 of our interview.

Gideon Singer is an applied anthropologist in the business of exploring societies through the waste, litter, rubbish, and other detritus they leave behind. As a self-proclaimed digital garbologist, his work juxtaposes digital ethnography with archaeology and spatial data science.

Resources:

Trash Data Science: Garbology, Anthropology, and Spatial Data Science – Conversation with Gideon Singer (Part One)

I interviewed Gideon Singer, Director of Spacial Data Science at Litterati, for my Interview Series. He discusses his mission to combine garbology, anthropology, and data science to better understand humanity and the trash we leave behind. In this first part, he describes the connections he has found between these various fields.

Here is Part 2, Part 3, and Part 4 of our interview.

Gideon Singer is an applied anthropologist in the business of exploring societies through the waste, litter, rubbish, and other detritus they leave behind. As a self-proclaimed digital garbologist, his work juxtaposes digital ethnography with archaeology and spatial data science.

Resources:

Ethno-Data: Introduction to My Blog

            Hello, my name is Stephen Paff. I am a data scientist and an ethnographer. The goal of this blog is to explore the integration of data science and ethnography as an exciting and innovative way to understand people, whether consumers, users, fellow employees, or anyone else.

            I want to think publicly. Ideas worth having develop in conversation, and through this blog, I hope to present my integrative vision so that others can potentially use it to develop their own visions and in turn help shape mine.

Please Note: Because my blog straddles two technical areas, I will split my posts based on how in-depth they go into each technical expertise. Many posts I will write for a general audience. I will write some posts, though, for data scientists discussing technical matters within that field, and other posts will focus on technical topics withn ethnography for anthropologists and other ethnographers. At the top of each post, I will provide the following disclaimers:

Data Science Technical Level: None, Moderate, or Advanced
Ethnography Technical Level: None, Moderate, or Advanced

Integrating Ethnography and Data Science

As a data scientist and ethnographer, I have worked on many types of research projects. In professional and business settings, I am excited by the enormous growth in both data science and ethnography but have been frustrated by how, despite recent developments that make them more similar, their respective teams seem to be growing apart and competitively against each other.

Within academia, quantitative and qualitative research methods have developed historically as distinct and competing approaches as if one has to choose which direction to take when doing research: departments or individual researchers specialize in one or the other and fight over scarce research funding. One major justification for this division has been the perception that quantitative approaches tend to be prescriptive and top-down compared with qualitative approaches which tend to be to descriptive and bottom-up. That many professional research contexts have inherited this division is unfortunate.

Recent developments in data science draw parallels with qualitative research and if anything, could be a starting point for collaborative intermingling. What has developed as “traditional” statistics taught in introductory statistics courses is generally top-down, assuming that data follows a prescribed, ideal model and asking regimented questions based on that ideal model. Within the development of machine learning been a shift towards models uniquely tailored to the data and context in question, developed and refined iteratively.[i] These trends may show signs of breaking down the top-down nature of traditional statistics work.

If there was ever a time to integrate quantitative data science and qualitative ethnographic research, it is now. In the increasingly important “data economy,” understanding users/consumers is vital to developing strategic business practices. In the business world, both socially-oriented data scientists and ethnographers are experts in understanding users/consumers, but separating them into competing groups only prevents true synthesis of their insights. Integrating the two should not just include combining the respective research teams and their projects but also encouraging researchers to develop expertise in both instead of simply specializing in one or the other. New creative energy could burst forth when we no longer treat these as distinct methodologies or specialties.


[i] Nafus, D., & Knox, H. (2018). Ethnography for a Data-Saturated World. Manchester: Manchester University Press, 11-12.

Photo credit #1: Frank V at  https://unsplash.com/photos/IFLgWYlT2fI

Photo credit #2: Arif Wahid at https://unsplash.com/photos/y3FkHW1cyBE

Why Business Anthropologists Should Reconsider Machine Learning

high angle photo of robot
Photo by Alex Knight on Pexels.com

This article is a follow-up to my previous article – “Integrating Ethnography and Data Science” – written specifically for anthropologists and other ethnographers.

As an anthropologist and data scientist, I often feel caught in the middle two distinct warring factions. Anthropologists and data scientists inherited a historic debate between quantitative and qualitative methodologies in social research within modern Western societies. At its core, this debate has centered on the difference between objective, prescriptive, top-downtechniques and subjective, sitautional, flexible, descritpive bottom-up approaches.[i] In this ensuing conflict, quantative research has been demarcated into the top-down faction and qualitative research within the bottom-up faction to the detriment of understanding both properly.

In my experience on both “sides,” I have seen a tendency among anthropologists to lump all quantitative social research as proscriptive and top-down and thus miss the important subtleties within data science and other quantitative techniques. Machine learning techniques within the field are a partial shift towards bottom-up, situational and iterative quantitative analysis, and business anthropologists should explore what data scientists do as a chance to redevelop their relationship with quantitative analysis.

Shifts in Machine Learning

Text Box: Data science is in a uniquely formative and adolescent period.

Shifts within machine learning algorithm development give impetus for incorporating quantitative techniques that are local and interpretive. The debate between top-down vs. bottom-up knowledge production does not need – or at least may no longer need– to divide quantitative and qualitative techniques. Machine learning algorithms “leave open the possibility of situated knowledge production, entangled with narrative,” a clear parallel to qualitative ethnographic techniques.[ii]

At the same time, this shift towards iterative and flexible machine learning techniques is not total within data science: aspects of top-down frameworks remain, in terms of personnel, objectives, habits, strategies, and evaluation criteria. But, seeds of bottom-up thinking definitely exist prominently within data science, with the potential to significantly reshape data science and possibly quantitative analysis in general.

As a discipline, data science is in a uniquely formative and adolescent period, developing into its “standard” practices. This leads to significant fluctuations as the data scientist community defines its methodology. The set of standard practices that we now typically call “traditional” or “standard” statistics, generally taught in introductory statistics courses, developed over a several decade period in the late nineteenth and early twentieth century, especially in Britain.[iii] Connected with recent computer technology, data science is in a similarly formative period right now – developing its standard techniques and ways of thinking. This formative period is a strategic time for anthropologists to encourage bottom-up quantative techniques.

Conclusion

Business anthropologists could and should be instrumental in helping to develop and innovatively utilize these situational and iterative machine learning techniques. This is a strategic time for business anthropologists to do the following:

  1. Immerse themselves into data science and encourage and cultivate bottom-up quantative machine learning techniques within data science
  2. Cultivate and incorporate (when applicable) situational and iterative machine learning approaches in its ethnographies

For both, anthropologists should use the strengths of ethnographic and anthropological thinking to help develop bottom-up machine learning that is grounded in flexible to specific local contexts. Each requires business anthropologists to reexplore their relationship with data science and machine learning instead of treating it as part of an opposing “methodological clan.” [iv]


[i] Nafus, D., & Knox, H. (2018). Ethnography for a Data-Saturated World. Manchester: Manchester University Press, 11-12

[ii] Ibid, 15-17.

[iii] Mackenzie, D. (1981). Statistics in Britain 1865–1930: The Social Construction of Scientific Knowledge. Edinburgh: Edinburgh University Press.

[iv] Seaver, N. (2015). Bastard Algebra. In T. Boellstorff, & B. Maurer, Data, Now Bigger and Better (pp. 27-46). Chicago: Prickly Paradigm Press, 39.

Tech Anthropologist Working and Product Manager: Interview with Matt Artz (Part 1 of 3)

As part of my Season 2, I interviewed Matt Artz, a design anthropologist who has been recently working as a product manager in the tech space. In Part 1, he discussed his experiences making innovative software products as an anthropologist and product manager.

Matt Artz is a business and design anthropologist, consultant, author, speaker, and creator. He writes, speaks, and consults in user experience, product management, and business strategy. He creates products, podcasts, music, and visual art.

For more context on my interview series in general, click here.


Resources we mentioned or other additional resources:

  • My website – https://www.mattartz.me/
  • LinkedIn – https://www.linkedin.com/in/matt-artz-anthropology/
  • Anthropology in Business podcast – https://www.mattartz.me/podcasts/anthropology-in-business-with-matt-artz/
  • Anthro to UX podcast – http://anthropologytoux.com/
  • Venn Diagram – https://www.ideou.com/pages/design-thinking
  • Book – https://www.ideo.com/post/design-kit