Why Business Anthropologists Should Reconsider Machine Learning

high angle photo of robot
Photo by Alex Knight on Pexels.com

This article is a follow-up to my previous article – “Integrating Ethnography and Data Science” – written specifically for anthropologists and other ethnographers.

As an anthropologist and data scientist, I often feel caught in the middle two distinct warring factions. Anthropologists and data scientists inherited a historic debate between quantitative and qualitative methodologies in social research within modern Western societies. At its core, this debate has centered on the difference between objective, prescriptive, top-downtechniques and subjective, sitautional, flexible, descritpive bottom-up approaches.[i] In this ensuing conflict, quantative research has been demarcated into the top-down faction and qualitative research within the bottom-up faction to the detriment of understanding both properly.

In my experience on both “sides,” I have seen a tendency among anthropologists to lump all quantitative social research as proscriptive and top-down and thus miss the important subtleties within data science and other quantitative techniques. Machine learning techniques within the field are a partial shift towards bottom-up, situational and iterative quantitative analysis, and business anthropologists should explore what data scientists do as a chance to redevelop their relationship with quantitative analysis.

Shifts in Machine Learning

Text Box: Data science is in a uniquely formative and adolescent period.

Shifts within machine learning algorithm development give impetus for incorporating quantitative techniques that are local and interpretive. The debate between top-down vs. bottom-up knowledge production does not need – or at least may no longer need– to divide quantitative and qualitative techniques. Machine learning algorithms “leave open the possibility of situated knowledge production, entangled with narrative,” a clear parallel to qualitative ethnographic techniques.[ii]

At the same time, this shift towards iterative and flexible machine learning techniques is not total within data science: aspects of top-down frameworks remain, in terms of personnel, objectives, habits, strategies, and evaluation criteria. But, seeds of bottom-up thinking definitely exist prominently within data science, with the potential to significantly reshape data science and possibly quantitative analysis in general.

As a discipline, data science is in a uniquely formative and adolescent period, developing into its “standard” practices. This leads to significant fluctuations as the data scientist community defines its methodology. The set of standard practices that we now typically call “traditional” or “standard” statistics, generally taught in introductory statistics courses, developed over a several decade period in the late nineteenth and early twentieth century, especially in Britain.[iii] Connected with recent computer technology, data science is in a similarly formative period right now – developing its standard techniques and ways of thinking. This formative period is a strategic time for anthropologists to encourage bottom-up quantative techniques.

Conclusion

Business anthropologists could and should be instrumental in helping to develop and innovatively utilize these situational and iterative machine learning techniques. This is a strategic time for business anthropologists to do the following:

  1. Immerse themselves into data science and encourage and cultivate bottom-up quantative machine learning techniques within data science
  2. Cultivate and incorporate (when applicable) situational and iterative machine learning approaches in its ethnographies

For both, anthropologists should use the strengths of ethnographic and anthropological thinking to help develop bottom-up machine learning that is grounded in flexible to specific local contexts. Each requires business anthropologists to reexplore their relationship with data science and machine learning instead of treating it as part of an opposing “methodological clan.” [iv]


[i] Nafus, D., & Knox, H. (2018). Ethnography for a Data-Saturated World. Manchester: Manchester University Press, 11-12

[ii] Ibid, 15-17.

[iii] Mackenzie, D. (1981). Statistics in Britain 1865–1930: The Social Construction of Scientific Knowledge. Edinburgh: Edinburgh University Press.

[iv] Seaver, N. (2015). Bastard Algebra. In T. Boellstorff, & B. Maurer, Data, Now Bigger and Better (pp. 27-46). Chicago: Prickly Paradigm Press, 39.

Writing Ethnographic Findings as Software Specs

When working as an ethnographer with software engineers, I have found formatting my write-up for any ethnographic inquiry I conducted as software specs incredibly valuable. In general, I prefer to incarnate any ethnographic report I make into the cultural context I am conducting the research for, and this is one example of how to do that.

Many find the academic essay prose style stifling and unintelligible, so why limit yourself to that format like most ethnographic write-ups tend to be when conducting work for and with other parties? Like Schaun Wheeler said in this interview, in the professional world, pdf reports are often where thoughts go to die.

Most often when I am conducting ethnographic research with software engineers, I am doing some kind of user research on a potential or actual software product: trying to understand how users engage with a software or set of softwares to help engineers improve the design to better meet users’ needs. When doing this, I most often bullet my findings by topic and suggested change, ordering them based on importance and complexity. This allows software engineers to easily transfer the insights into actionable ideas for how to improve the software design.

For example, a software company asked me to conduct ethnography to understand how users engaged with a beta version of an app. For this project, I broke down ethnographic insights into advantages of the app and common pitfalls encountered. I illustrated each item on the list with stories and quotes from users. I ordered the points based on importance and difficulty addressing (aka as either important and easy to fix, not important but easy to fix, important but not easy to fix, and not important but not easy to fix). On each list, I focused on the item itself, but sometimes I might also mention potential solutions, particularly when users proposed specific ideas for how to resolve something they encountered. Only occasionally did I give my own suggestions. This allowed software engineers to think through the ethnographic findings and translate them into software specs. They liked the report formatting so much the CTO of the company came to me personally to tell me I had the most profound and useful documentation he had seen. 

I have found describing ethnographic findings as design specs has been incredibly helpful in the tech world. It allows the immersion of ethnographic insights into engineering contexts and facilitates the development of actional insights and designs. Instead of defaulting to a long essay or manuscript, ethnographers should think carefully about the best way to format their findings to make sure it is approachable, relatable, and useful for the audience(s) that will look at and use it.

Tech Anthropologist Working and Product Manager: Interview with Matt Artz (Part 1 of 3)

As part of my Season 2, I interviewed Matt Artz, a design anthropologist who has been recently working as a product manager in the tech space. In Part 1, he discussed his experiences making innovative software products as an anthropologist and product manager.

Matt Artz is a business and design anthropologist, consultant, author, speaker, and creator. He writes, speaks, and consults in user experience, product management, and business strategy. He creates products, podcasts, music, and visual art.

For more context on my interview series in general, click here.


Resources we mentioned or other additional resources:

  • My website – https://www.mattartz.me/
  • LinkedIn – https://www.linkedin.com/in/matt-artz-anthropology/
  • Anthropology in Business podcast – https://www.mattartz.me/podcasts/anthropology-in-business-with-matt-artz/
  • Anthro to UX podcast – http://anthropologytoux.com/
  • Venn Diagram – https://www.ideou.com/pages/design-thinking
  • Book – https://www.ideo.com/post/design-kit

Tech Anthropologist Working and Product Manager: Interview with Matt Artz (Part 2 of 3)

This is the second part of three in our conversation. In it, he described his work developing data science-based recommendation systems using the concepts of design anthropology, participatory research, and design thinking, and then how he uses his skills as an anthropologist to visualize and communicate results and then plan what to do going forward with stakeholders.

Matt Artz is a business and design anthropologist, consultant, author, speaker, and creator. He writes, speaks, and consults in user experience, product management, and business strategy. He creates products, podcasts, music, and visual art.

Please also see Part 1 of the interview.

For more context on my interview series in general, click here.


Resources we mentioned or other additional resources:

  • My website – https://www.mattartz.me/
  • LinkedIn – https://www.linkedin.com/in/matt-artz-anthropology/
  • Anthropology in Business podcast – https://www.mattartz.me/podcasts/anthropology-in-business-with-matt-artz/
  • Anthro to UX podcast – http://anthropologytoux.com/
  • Venn Diagram – https://www.ideou.com/pages/design-thinking
  • Book – https://www.ideo.com/post/design-kit

Tech Anthropologist Working and Product Manager: Interview with Matt Artz (Part 3 of 3)

This is the third and final part of three in our conversation. In Part 3, he discussed why he decided to study anthropology for his business work and how that helped give him the skills for the work he does today.

Matt Artz is a business and design anthropologist, consultant, author, speaker, and creator. He writes, speaks, and consults in user experience, product management, and business strategy. He creates products, podcasts, music, and visual art.

Previous Parts:

  1. Part 1
  2. Part 2

For more context on my interview series in general, click here.

Resources we mentioned or other additional resources:

  • My website – https://www.mattartz.me/
  • LinkedIn – https://www.linkedin.com/in/matt-artz-anthropology/
  • Anthropology in Business podcast – https://www.mattartz.me/podcasts/anthropology-in-business-with-matt-artz/
  • Anthro to UX podcast – http://anthropologytoux.com/
  • Venn Diagram – https://www.ideou.com/pages/design-thinking
  • Book – https://www.ideo.com/post/design-kit

Maker Anthropologist in the Tech Field: Interview with Astrid Countee (Interview #1 in the Interview Series)

For my first interview in the Interview Series, I interviewed Astrid Countee. She is a business anthropologist and technologist with a background in anthropology, software engineering, and data science. She currently works as a user researcher at the peer-to-peer distributed company Holo, as a research associate at The Plenary, as an arts and education nonprofit, and as a co-founder of Missing Link Studios which distributes the This Anthro Life podcast. 

If the audio does not play on your computer, you can download it here:


Over our conversation, we discussed the following:

  1. Astrid’s work as a technologist and anthropology
  2. Strategies for how to develop programming and data skills as an anthropologist
  3. Astrid’s experiences developing and using statistical and data science tools in her work
  4. The importance of maker anthropology

Our conversation touched on a variety of exciting topics, which I hope to follow-up on in more detail in the coming months. I hope you enjoy.


To learn more about Astrid and her work, see her LinkedIn page: https://www.linkedin.com/in/astridcountee

Here are the various items that she mentioned during the conversation:

Thanks, Astrid, for being willing to share your insights.

Next Interview in the Interview Series: https://ethno-data.com/schaun-interview-1/

Anti-Corruption Anthropologist in Kazakhstan: Interview with Olga Shiyan (Interview #7 in the Interview Series)

I interviewed Olga Shiyan as part of my Interview Series. In it, she discusses her anti-corruption work in Kazakhstan with Transparency International. In particular, she highlights various projects that have integrated anthropology with data science and statistics. 

Olga Shiyan is the Executive Director of the Transparency International’s chapter in Kazakhstan. She specializes in advocacy, legislation and draft laws, and democratic training programs. For this, she has developed research methods that combine anthropology and data science and statistics. In 2019, the Kazakhstan Geographic Society awarder for a medal for anti-corruption work.

To learn more about Olga, feel free to check out the following:

1. Monitoring the state of corruption in Kazakhstan for 2020, presentation

2. Presentation of the research in the media, speaking on a TV show, talk TV show

3. Monitoring the state of corruption in Kazakhstan for 2019

4. The index of civic participation and influence on lawmaking in Kazakhstan

5. 13 stories about lawmaking in Kazakhstan                                             

6. Development of local self-government in Kazakhstan: analysis of fourth-level budgets

7. Ethno-confessional monitoring. Kazakhstan. 2018.

8. Customs corruption in Kazakhstan: mirror analysis of trade

9. Opportunities for Civil Control in Kazakhstan: Experience of Ethnological Research

10. The thorny path of labor migrants to Russia: the experience of participant observation

11. Anthropological approach to the study of the influence of gift exchange on informal socio-economic relations

12. Anthropological approach in the interdisciplinary study of the phenomenon of corruption

13. Summer anti-corruption school of Transparency Kazakhstan

14. Transparency Kazakhstan School of Investigative Journalism

Digital Anthropology and Artificial Intelligence: Interview with Scarleth Herrera (Interview #8 in the Interview Series)

For Part 8 in my Interview Series, I interviewed Scarleth Herrera, a digital anthropologist and founder of Orez Anthropological Research. In it, we discuss her experiences as starting her own digital anthropology research company, transitioning into artificial intelligence-related work, and experiences conducting anthropological research outside of academia.

Scarleth lives in South Florida. Her Orez Anthropological Research is a non-profit dedicated to the exploration and advancing the research of digital anthropology. She is also a Research Scholar at the Ronin Institute in New Jersey. Her current research focus is on the implications artificial intelligence may have on society in general but particularly low-income communities, but she is also passionate about issues facing immigrant communities in the United States.  


Resources about Scarleth and Her Work:

Email: scarleth@orezanthroresearch.org
Twitter: @orezantresearch
Website:  www.orezanthroresearch.org
Ronin Institute: ronininstitute.org

Resources about Digital Anthropology and Other Resources Referenced in Our Conversation:

London School of Economics Ethnography Collective Reading List: https://zoeglatt.com/wp-content/uploads/2021/10/LSE-Digital-Ethnography-Collective-Reading-List-Oct-2021.pdf
Digital Ethnography Initiative: https://digitalethnography.at/blog/
The Digital Ethnographers Directory: https://docs.google.com/spreadsheets/d/1x8UOb1AxZS5FYRkXn2QLPrje-6vA4U4WC6SsmJXNHys/edit#gid=0
“The Short Anthropological Guide to the Study of Ethical AI” by Alexandrine Royer: https://arxiv.org/abs/2010.03362
“The Great Hack” (Netflix Documentary Mentioned)

Recommended Books in Digital Anthropology:

“Digital anthropology” by Daniel Miller et al. (recommend both the first and second editions)
“Doing Anthropological Research” by Natalie Konopinski
“Studying Those Who Study Us” by Diana E. Forsythe
“Digital Ethnography” by Sarah Pink

EPIC Data Scientists + Ethnographers Group

I recently organized a professional group called EPIC Data Scientists + Ethnographers along with a few others who are both data scientists and ethnographers. Our goal is to form a virtual community to discuss ways to incorporate ethnography and data science, just like I strive to do on this website.

If you are interested in working with others on this or simply interested in learning more, feel free to join. Whether you are both a data scientist and ethnographer, only one of them, or neither, we would love to hear your perspective.

Thank you, EPIC, for helping to develop this and giving us a platform.

Photo credit: deepak pal at https://www.flickr.com/photos/158301585@N08/46085930481/

Resources on Integrating Data Science and Ethnography

Here is a list of resources about integrating data science and ethnography. Even though it is an up and coming field without a consistent list of publications, several fascinating and insightful resources do exist.

If there are any resources about integrating data science and ethnography that you have found useful, feel free to share them as well.

General Overviews:

  • Curran, John. “Big Data or ‘Big Ethnographic Data’? Positioning Big Data within the Ethnographic Space.” EPIC (2013). (Found here: https://www.epicpeople.org/big-data-or-big-ethnographic-data-positioning-big-data-within-the-ethnographic-space/)
  • Patel, Neal. “For a Ruthless Criticism of Everything Existing: Rebellion Against the Quantitative-Qualitative Divide.” EPIC (2013): 43-60.
  • Nick Seaver. “Bastard Algebra.” Boellstorff, Tom and Bill Maurer. Data, Now Bigger and Better. Chicago: Prickly Paradigm Press, 2015. 27-46.
  • Slobin, Adrian and Todd Cherkasky. “Ethnography in the Age of Analytics.” EPIC (2010).
  • Nafus, Dawn and Tye Rattenbury. Data Science and Ethnography: What’s Our Common Ground, and Why Does It Matter? 7 3 2018. <https://www.epicpeople.org/data-science-and-ethnography/>.
  • Nick Seaver. “The nice thing about context is that everyone has it.” Media, Culture & Society (2015).

Books:

  • Nafus, Dawn and Hannah Knox. Ethnography for a Data-Saturated World. Manchester: Manchester Univeristy Press, 2018.
  • Boellstorff, Tom and Bill Maurer. Data, Now Bigger and Better! Chicago: Prickly Paradigm Press, 2015.
  • Mackenzie, Adrian. Machine Learners: Archaeology of a Data Practice. Cambridge: The MIT Press, 2017.

Examples and Case Studies:

  • “Autonomous Drive: Teaching Cars Human Behaviour” by Melissa Cefkin on the Youtube Channel DrivingTheNation: https://www.youtube.com/watch?v=6koKuDegHAM
  • Eslami, Motahhare, et al. “First I “like” it, then I hide it: Folk Theories of Social Feeds.” Curation and Algorithms (2016).
  • Giaccardi, Elisa, Chris Speed and Neil Rubens. “Things Making Things: An Ethnography of the Impossible.” (2014).
  • Elish, M. “The Stakes of Uncertainty: Developing and Integrating Machine Learning in Clinical Care.” EPIC (2018).
  • Madsen, Matte My, Anders Blok and Morten Axel Pedersen. “Transversal collaboration: an ethnography in/of computational social science.” Nafus, Dawn. Ethnography for a Data-saturated World. Manchester: Manchester Univeristy Press, 2018.
  • Thomas, Suzanne, Dawn Nafus and Jamie Sherman. “Algorithms as fetish: Faith and possibility in algorithmic work.” Big Data & Society (2018): 1-11.

Articles and Blog Posts:

My Own Articles on This Website:

Podcasts and Lectures:

Ethical Considerations: