Data Science Storytelling: Quantitative UX Research in Google Cloud with Randy Au (Part 2 of 2)

In this second part of my interview with Randy Au, he discusses the techniques he used to teach himself to code and his approach to programming and data science as a social scientist.

Here is Part 1 of our interview.

Prior to joining Google, he spent a decade as a mixture of a data analyst, data scientist, and data engineer at various startups in New York City and before that, studied Communications. In his newsletter, he discusses data science topics like data collection and data quality from a social science perspective. Outside of work he often engages in far too many hobbies, taken to absurd lengths.

Click here to learn more about the Interview Series this is a part of.

More about Randy:

Data Science Storytelling: Quantitative UX Research in Google Cloud with Randy Au (Part 1 of 2)

Randy Au, a Quantitative UX Researcher at Google, explains how he leverages his backgrounds in communication, statistics, and programming as a quantitative UX researcher in Google Cloud to analyze and improve Cloud Storage products.

Here is Part 2 of our interview.

Prior to joining Google, he spent a decade as a mixture of a data analyst, data scientist, and data engineer at various startups in New York City and before that, studied Communications. In his newsletter, he discusses data science topics like data collection and data quality from a social science perspective. Outside of work he often engages in far too many hobbies, taken to an absurd lengths.

Click here to learn more about the Interview Series.

More about Randy:

Data Visualization 101: The Most Important Rule for Developing a Graph

I suspect everyone has seen a bad graph, a mess of bars, lines, pie slices, or what have you that you dreaded having to look at. Maybe you have even made one, which you look at today and wonder what on earth you were thinking.

These graphs violate the most basic graph-making rule in data visualization:

A graph is like a sentence, expressing one idea.

This rule applies to all uses of graphs, whether you are a data scientist, data analyst, statistician, or just making graphs for your friends for fun.

In grade school, your grammar teachers likely explained that a sentence, at its most basic, expresses on thought or idea. Graphs are visual sentences: they should state one and only one thought or idea about the data.

When you look at a graph, you should be able to say, in one sentence, what the graph is saying: such as “Group A is greater than Group B,” or “Y at first improved but is now declining.” If you cannot, then you have yourself a run-on graph.

For example, the above graph is trying to say too many statements: trying to depict the immigration patterns of twenty-two different countries over the course of nearly a century. There are likely useful statements in this data, but the representation as one graph prevents a viewer/reader from being able to easily decipher them.

Likewise, this graph shows way too many lens sizes to meaningfully express a single, coherent idea, leaving the reader/viewer struggling to determine which fields to focus on.

Potential Objection #1: But I have more to say about the data than a single statement.

 Great! Then provide more than one graph. Say everything you need to say about the data; just use one graph for each of your statements.

            Don’t fall into the One-Graph-to-Rule-Them-All Fallacy: trying to use one graph to express all your statements about the data that ends up a visual mess of incomprehensibility. Create multiple easy-to-read graphs where each graph demonstrates one of your points at a time. Condensing everything into one graph just prevents your viewers from determining what you have to say at all.

Bar Chart, Chart, Statistics, Analytics, Data Analytics
One-Graph-to-Rule-Them-All Fallacy: Trying to use one graph to express all your thoughts about the data that ends up a visual mess of incomprehensibility
Statistics, Graph, Chart, Data, Information, Growth
Instead, use one graph for each of your points

Potential Objection #2: I want the viewers to interpret the findings for themselves, not just impart my own ideas/conclusions.

Fair point. When presenting/communicating data, there is a time for showing your own insights and a time to open-endedly display the information for your viewers/readers to interpret for themselves. Graphs are tools for the former, and for the latter, use tables. Tables, among other potential uses, convey a wide scope of information for the reader/viewer to interpret on their own.

Remember that first example above about U.S. immigration from various parts of Europe? A table (see below) would convey that information much more easily and allow readers to track whatever places, patterns, or questions they would to learn about. Are you in a situation where you would like to report a large amount of information that your readers can use for their own purposes? Then tables are a much better starting point than graphs.

 Some situations require that I lean towards sharing my insights/analysis and others towards encouraging my readers/viewers to form their own conclusions, but since most situations require a combination of the two, I generally combine graphs and tables. I try, when I can, to put smaller tables in the document or slides themselves and, when I cannot, include full tables in an Appendix.

Potential Objection #3: My main idea/point has multiple subpoints.

            Many sentences have multiple subpoints needed to express the single idea as well, which does not prevent the sentence structure from meaningfully capturing those ideas. The fancy grammar word for such a subpoint is a claus. Even though some sentences are simple and straightforward with only one subject and predicate, many (like this very sentence) require multiple sets of subjects and predicates to express its thought.

            Likewise, some graphical ideas require multiple subordinate or compounded subpoints, and there are types of graphs that allow this. Consider Joint Plots, like the one below. To present the relationships and combined distribution between the two variables adequately, they also display each variable’s individual distributions above and to the right. That way, the viewer can see how both distributions might be influencing the combined distribution. Thus, it displays each variable’s distribution on the side like a subordinate clause.

The darker colors in this graph signify a higher density of data points, showing the combined joint distribution of the variables.

These are advanced graphs to make, since like with multi-part sentences, one must present the subpoints carefully to make clear what the main point is. Multi-part sentences, likewise, require carefulness in how to organize multiple clauses cohesively. I intend to write a post later describing how to develop these multi-part graphs in more detail.

The general rule still applies for these more complicated graphs:

Can you summarize what the graph is saying in one coherent sentence?

If you cannot, do not use/show that graph. Our brains are very good at intuiting whether a sentence carries one thought, so use this to determine whether your graph is effective.

Photo/Graph credit #1: kreatikar at https://pixabay.com/illustrations/statistics-graph-chart-data-3411473/

Photo/Graph credit #2: Linux Screenshots at https://www.flickr.com/photos/xmodulo/23635690633/

Photo/Graph credit #3: Andrew Guyton at https://www.flickr.com/photos/disavian/4435971394/

Photo/Graph credit #4: TymonOziemblewski at https://pixabay.com/illustrations/bar-chart-chart-statistics-1264756/

Photo/Graph credit #5 (the first graph again): kreatikar at https://pixabay.com/illustrations/statistics-graph-chart-data-3411473/

Photo/Graph credit #6: Michael Waskom provides a helpful tutorial that formed the inspiration behind the random graph I created.

Three Key Differences between Data Science and Statistics

woman draw a light bulb in white board

Data science’s popularity has grown in the last few years, and many have confused it with its older, more familiar relative: statistics. As someone who has worked both as a data scientist and as a statistician, I frequently encounter such confusion. This post seeks to clarify some of the key differences between them.

Before I get into their differences, though, let’s define them. Statistics as a discipline refers to the mathematical processes of collecting, organizing, analyzing, and communicating data. Within statistics, I generally define “traditional” statistics as the the statistical processes taught in introductory statistics courses like basic descriptive statistics, hypothesis testing, confidence intervals, and so on: generally what people outside of statistics, especially in the business world, think of when they hear the word “statistics.”

Data science in its most broad sense is the multi-disciplinary science of organizing, processing, and analyzing computational data to solve problems. Although they are similar, data science differs from both statistics and “traditional” statistics:

DifferenceStatistics Data Science
#1 Field of Mathematics Interdisciplinary
#2 Sampled Data Comprehensive Data
#3 Confirming Hypothesis Exploratory Hypotheses

Difference #1: Data Science Is More than a Field of Mathematics

Statistics is a field of mathematics; whereas, data science refers to more than just math. At its simplest, data science centers around the use of computational data to solve problems,[i] which means it includes the mathematics/statistics needed to break down the computational data but also the computer science and engineering thinking necessary to code those algorithms efficiently and effectively, and the business, policy, or other subject-specific “smarts” to develop strategic decision-making based on that analysis.

Thus, statistics forms a crucial component of data science, but data science includes more than just statistics. Statistics, as a field of mathematics, just includes the mathematical processes of analyzing and interpreting data; whereas, data science also includes the algorithmic problem-solving to do the analysis computationally and the art of utilizing that analysis to make decisions to meet the practical needs in the context. Statistics clearly forms a crucial part of the process of data science, but data science generally refers to the entire process of analyzing computational data. On a practical level, many data scientists do not come from a pure statistics background but from a computer science or engineering, leveraging their coding expertise to develop efficient algorithmic systems.

laptop computer on glass-top table

Difference #2: Comprehensive vs Sample Data

In statistical studies, researchers are often unable to analyze the entire population, that is the whole group they are analyzing, so instead they create a smaller, more manageable sample of individuals that they hope represents the population as a whole. Data science projects, however, often involves analyzing big, summative data, encapsulating the entire population.

 The tools of traditional statistics work well for scientific studies, where one must go out and collect data on the topic in question. Because this is generally very expensive and time-consuming, researchers can only collect data on a subset of the wider population most of the time.

Recent developments in computation, including the ability to gather, store, transfer, and process greater computational data, have expanded the type of quantitative research now possible, and data science has developed to address these new types of research. Instead of gathering a carefully chosen sample of the population based on a heavily scrutinized set of variables, many data science projects require finding meaningful insights from the myriads of data already collected about the entire population.

stack of jigsaw puzzle pieces

Difference #3: Exploratory vs Confirming  

Data scientists often seek to build models that do something with the data; whereas, statisticians through their analysis seek to learn something from the data. Data scientists thus often assess their machine learning models based on how effectively they perform a given task, like how well it optimizes a variable, determines the best course of action, correctly identifies features of an image, provides a good recommendation for the user, and so on. To do this, data scientists often compare the effectiveness or accuracy of the many models based on a chosen performance metric(s).

In traditional statistics, the questions often center around using data to understand the research topic based on the findings from a sample. Questions then center around what the sample can say about the wider population and how likely its results would represent or apply to that wider population.

In contrast, machine learning models generally do not seek to explain the research topic but to do something, which can lead to very different research strategy. Data scientists generally try to determine/produce the algorithm with the best performance (given whatever criteria they use to assess how a performance is “better”), testing many models in the process. Statisticians often employ a single model they think represents the context accurately and then draw conclusions based on it.

Thus, data science is often a form of exploratory analysis, experimenting with several models to determine the best one for a task, and statistics confirmatory analysis, seeking to confirm how reasonable it is to conclude a given hypothesis or hypotheses to be true for the wider population.

A lot of scientific research has been theory confirming: a scientist has a model or theory of the world; they design and conduct an experiment to assess this model; then use hypothesis testing to confirm or negate that model based on the results of the experiment. With changes in data availability and computing, the value of exploratory analysis, data mining, and using data to generate hypotheses has increased dramatically (Carmichael 126).

Data science as a discipline has been at the forefront of utilizing increased computing abilities to conduct exploratory work.

person holding gold-colored pocket watch

Conclusion

 A data scientist friend of mine once quipped to me that data science simply is applied computational statistics (c.f. this). There is some truth in this: the mathematics of data science work falls within statistics, since it involves collecting, analyzing, and communicating data, and, with its emphasis and utilization of computational data, would definitely be a part of computational statistics. The mathematics of data science is also very clearly applied: geared towards solving practical problems/needs. Hence, data science and statistics interrelate.

They differ, however, both in their formal definitions and practical understandings. Modern computation and big data technologies have had a major influence on data science. Within statistics, computational statistics also seeks to leverage these resources, but what has become “traditional” statistics does not (yet) incorporate these. I suspect in the next few years or decades, developments in modern computing, data science, and computational statistics will reshape what people consider “traditional” or “standard” statistics to be a bit closer to the data science of today.

   For more details, see the following useful resources:

Ian Carmichael’s and J.S. Marron’s “Data science vs. statistics: two cultures?” in the Japanese Journal of Statistics and Data Science: https://link.springer.com/article/10.1007/s42081-018-0009-3
“Data Scientists Versus Statisticians” at https://opendatascience.com/data-scientists-versus-statisticians/ and https://medium.com/odscjournal/data-scientists-versus-statisticians-8ea146b7a47f
“Differences between Data Science and Statistics” at https://www.educba.com/data-science-vs-statistics/

Photo credit #1: Andrea Piacquadio at https://www.pexels.com/photo/woman-draw-a-light-bulb-in-white-board-3758105/

Photo credit #2: Carlos Muza at https://unsplash.com/photos/hpjSkU2UYSU

Photo credit #3: Hans-Peter Gauster at https://unsplash.com/photos/3y1zF4hIPCg

Photo credit #4: Kendall Lane at https://unsplash.com/photos/yEDhhN5zP4o


[i] Carmichael 118.

Data Visualization 102: The Most Important Rules for Making Data Tables

In a previous post about data visualization in data science and statistics, I discussed what I consider the single most important rule of graphing data. In this post, I am following up to discuss the most important rules for making data tables. I will focus on data tables in reporting/communicating findings to others, as opposed to the many other uses of tables in data science say to store, organize, and mine data.

To summarize, graphs are like sentences, conveying one clear thought to the viewer/reader. Tables, on the other hand, can function more like paragraphs, conveying multiple sentences or thoughts to get an overall idea. Unlike graphs, which often provide one thought, tables can be more exploratory, providing information for the viewer/reader to analyze and draw his or her own conclusions from.

Table Rule #1: Don’t be afraid to provide as much or as little information as you need.

Paragraphs can use multiple sentences to convey a series of thoughts/statements, and tables are no different. One can convey multiple pieces of information that viewers/readers can look through and analyze at his or her own leisure, using the data to answer their own questions, so feel free to take up the space as you need. Several page long tables are fair game and, in many cases, absolutely necessary (although often end up in appendices for readers/viewers needing a more in-depth take).

In my previous data visualization post, I gave this bar chart as an example of trying to say too many statements for a graph:

This is a paragraphs-worth of information, and a table would represent it much better.[i] In a table, the reader/viewer can explore the table values by country and year themselves and answer whatever questions he or she might have. For example, if someone wanted to analyze how a specific country changed overtime, he or she could do so easily with a table, and/or if he or want to analyze compare the immigration ratios between countries of a specific decade, that is possible as well. In the graph above, each country’s subsegment starts in a different place vertically for each decade column, making it hard to compare the sizes visually, and since each decade has dozens of values, that the latter analysis is visually difficult to decipher as well.

But, at the same time, do not be afraid to convey a sentence- or graphs-worth of data into a table, especially when such data is central for what you are saying. Sometimes writers include one-sentence paragraphs when that single thought is crucial, and likewise, a single statement table can have a similar effect. For example, writing a table for a single variable does helps convey that that variable is important:

Gender Some Crucial Result
Male 36%
Female 84%

Now, sometimes in these single statement instances, you might want to use a graph instead of a table (or both), which I discuss in more detail in Rule #3.

Table Rule #2: Keep columns consistent for easy scanning.

I have found that when viewers/readers scan tables, they generally subconsciously assume that all variables in a column are the same: same units and type of value. Changing values of a column between rows can throw off your viewer/reader when he or she looks at it. For example, consider this made-up study data:

  Control Group (n = 100) Experimental Group (n = 100)
Mean Age 45 44
Median Age 43 42
    Male No. (%) 45 (45%) 36 (36%)
    Female No. (%) 55 (55%) 64 (64%)

In this table, the rows each mean different values and/or units. So, for example, going down the control column, the first column is mean age measured in years. The second column switches to median age, a different type of value than mean (although the same unit of years). The final two rows convey the number and percentages of males and females of each: both a different type of value and a different unit (number and percent unlike years). This can be jarring for viewers/readers who often expect columns to be of the same values and units and naturally compare them as if they are similar types of values.

I would recommend transposing it like this, so that the columns represent the similar variables and the rows the two groups:

  Mean Age Median Age (IQR)     Male No. (%)     Female No. (%)
Control Group (n = 100) 45 43 (25, 65) 45 (45%) 55 (55%)
Experimental Group (n = 100) 44 42 (27, 63) 36 (36%) 64 (64%)

Table Rule #3: Don’t be afraid to also use a graph to convey magnitude, proportion, or scale

A table like the gender table in Rule #1 conveys pertinent information numerically, but numbers themselves do not visually show the difference between the values.

Gender Some Crucial Result
Male 36%
Female 84%

Graphs excel at visually depicting the magnitude, proportion, and/or scale of data, so, if in this example, it is important to convey how much greater the “Some Crucial Result” is for females than males, then a basic bar graph allows the reader/viewer to see that the percent is more than double for the females than for the males.

Now, to convey this visual clarity, the graph loses the ability to precisely relate the exact numbers. For example, looking at only this graph, a reader/viewer might be unsure whether the males are at 36%, 37%, or 38%. People have developed many graphing strategies to deal with this (ranging from making the grid lines sharper, writing the exact numbers on top of, next to, or around the segment, among others), but combining the graph and table in instances where one both needs to convey the exact numbers and to convey a sense of their magnitude, proportion, or scale can also work well:

Finally, given that tables can convey multiple statements, feel free to use several graphs to depict the magnitude, proportion, or scale of one table. Do not try to overload a multi-statement table into a single, incomprehensible graph. Break down each statement you are trying to relate with that table and depict each separately in a single graph.

Conclusion

If graphs are sentences, then tables can function more like paragraphs, conveying a large amount of information that make more than one thought or statement. This gives space for your reader/viewer to explore the data and interpret it on their own to answer whatever questions they have.

Photo/Table credit #1: Mika Baumeister at https://unsplash.com/photos/Wpnoqo2plFA

Photo/Table credit #2: Linux Screenshots at https://www.flickr.com/photos/xmodulo/23635690633/


[i] Unfortunately, I do not have the data myself that this chart uses, or I would make a table for it to show what I mean.

How to Analyze Texts with Data Science

flat lay photography of an open book beside coffee mug

A friend and fellow professor, Dr. Eve Pinkser, asked me to give a guest lecture on quantitative text analysis techniques within data science for her Public Health Policy Research Methods class with the University of Illinois at Chicago on April 13th, 2020. Multiple people have asked me similar questions about how to use data science to analyze texts quantitatively, so I figured I would post my presentation for anyone interested in learning more.

It provides a basic introduction of the different approaches so that you can determine which to explore in more detail. I have found that many people who are new to data science feel paralyzed when trying to navigate through the vast array of data science techniques out there and unsure where to start.

Many of her students needed to conduct quantitative textual analysis as part of their doctoral work but struggled in determining what type of quantitative research to employ. She asked me to come in and explain the various data science and machine learning-based textual analysis techniques, since this was out of her area of expertise. The goal of the presentation was to help the PhD students in the class think through the types of data science quantitative text analysis techniques that would be helpful for their doctoral research projects.

Hopefully, it would likewise allow you to determine the type or types of text analysis you might need so that you can then look those up in more detail. Textual analysis, as well as the wider field of natural language processing within which it is a part of, is a quickly up-and-coming subfield within data science doing important and groundbreaking work.

Photo credit: fotografierende at https://www.pexels.com/photo/flat-lay-photography-of-an-open-book-beside-coffee-mug-3278768/

Data Science and the Myth of the “Math Person”

woman holding books

“Data science is doable,” a fellow attendee of the EPIC’s 2018 conference in Honolulu would exclaim like a mantra. The conference was for business ethnographers and UX researchers interested in understanding and integrating data science and machine learning into their research. She was specifically trying to address a tendency she has noticed– which I have seen as well: qualitative researchers and other so-called “non-math people” frequently believe that data science is far too technical for them. This seems ultimately rooted in cultural myths about math and math-related fields like computer science, engineering, and now data science, and in a similar vein as her statement, my goal in this essay is to discuss these attitudes and show that data science, like math, is relatable and doable if you treat it as such.

The “Math Person”

In the United States, many possess an implied image of a “math person:” a person supposedly naturally gifted at mathematics. And many who do not see themselves as fitting that image simply decry that math simply isn’t for them. The idea that some people are inherently able and unable to do math is false, however, and prevents people from trying to become good at the discipline, even if they might enjoy and/or excel at it.

Most skills in life, including mathematical skills, are like muscles: you do not innately possess or lack that skill, but rather your skill develops as you practice and refine that activity. Anybody can develop a skill if they practice it enough.  

Scholars in anthropology, sociology, psychology, and education have documented how math is implicitly and explicitly portrayed as something some people can do and some cannot do, especially in math classes in grade school. Starting in early childhood, we implicitly and sometimes explicitly learn the idea that some people are naturally gifted at math but for others, math is simply not their thing. Some internalize that they are gifted at math and thus take the time to practice enough to develop and refine their mathematical skills; while others internalize that they cannot do math and thus their mathematical abilities become stagnant. But this is simply not true.

Anyone can learn and do math if he or she practices math and cultivates mathematical thinking. If you do not cultivate your math muscle, then well it will become underdeveloped and, then, yes, math becomes harder to do. Thus, as a cruel irony someone internalizing that he or she cannot do math can turn into a self-fulfilling prophecy: he or she gives up on developing mathematical skills, which leads to its further underdevelopment.

Similarly, we cultivate another false myth that people skilled in mathematics (or math-related fields like computer science, engineering, and data science) in general do not possess strong social and interpersonal communication skills. The root for this stereotype lies in how we think of mathematical and logical thinking than actual characteristics of mathematicians, computer scientists, or engineers. Social scientists who have studied the social skills of mathematicians, computer scientists, and engineers have found no discernable difference in social and interpersonal communication skills with the rest of the world.  

Quantitative and Qualitative Specialties

Anyone can learn and do math if he or she practices math and cultivates mathematical thinking.

The belief that some people are just inherently good at math and that such people do not possess strong social and interpersonal communication skills contributes to the division between quantitative and qualitative social research, in both academic and professional contexts. These attitudes help cultivate the false idea that quantitative research and qualitative research are distinct skill sets for different types of people: that supposedly quantitative research can only be done “math people” and qualitative research by “people people.” They suddenly become separate specialties, even though social research by its very nature involves both. Such a split unnecessarily stifles authentic and holistic understanding of people and society.

In professional and business research contexts, both qualitative and quantitative researchers should work with each other and eventually through that process, slowly learn each other’s skills. If done well, this would incentivize researchers to cultivate both mathematical/quantitative, and interpersonal/qualitative research skills.

It would reward professional researchers who develop both skillsets and leverage them in their research, instead of encouraging researchers to specialize in one or the other. It could also encourage universities to require in-depth training of both to train their students to become future workers, instead of requiring that students choose among disciplines that promote one track over the other.

Working together is only the first step, however, whose success hinges on whether it ultimately leads to the integration of these supposedly separate skillsets. Frequently, when qualitative and quantitative research teams work together, they work mostly independently – qualitative researchers on the qualitative aspect of the project and quantitative researchers on the quantitative aspects of the project – thus reinforcing the supposed distinction between them. Instead, such collaboration should involve qualitative researchers developing quantitative research skills by practicing such methods and quantitative researchers similarly developing qualitative skills.

Conclusion

Anyone can develop mathematics and data science skills if they practice at it. The same goes with the interpersonal skills necessary for ethnographic and other qualitative research. Depicting them as separate specialties – even if they come together to do each of their specialized parts in a single research projects – functions stifles their integration as a singular set of tools for an individual and reinforces the false myths we have been teaching ourselves that data science is for math, programming, or engineering people and that ethnography is for “people people.” This separation stifles holistic and authentic social research, which inevitably involves qualitative and quantitative approaches.

Photo credit #1: Andrea Piacquadio at https://www.pexels.com/photo/woman-holding-books-3768126/

Photo credit #2: Antoine Dautry at https://unsplash.com/photos/_zsL306fDck

Photo credit #3: Mike Lawrence at https://www.flickr.com/photos/157270154@N05/28172146158/ and http://www.creditdebitpro.com/

Photo credit #4: Ryan Jacobson at https://unsplash.com/photos/rOYhgmDIOg8

Machine Stories: Machine Learning as Computerized Narrative Design

This is a presentation I gave at the 2018 Annual Conference of the American Society for Cybernetics. I won the Heinz von Foerster Award for the innovative research.

I hope you enjoy.